Sunquest CRM™
Customer Relationship Management
Sunquest CRM™ helps medical laboratories expand business opportunities, optimize lab operations, and manage and attract new physician customers. Laboratories are empowered to create, improve and maintain community partnerships, while realizing efficiencies in lab operations.
Gain Efficiency
Reduce call times, improve turnaround and manage inventory
Deliver Stellar Service
Automate service across lab departments and improve operations
Grow Lab Business
Attract new customers with sales insight and proactive service
Optimize Onboarding
Experience seamless, efficient onboarding of new physicians
Gain Insight From Real-time Dashboards
Achieve visibility into lab operations, sales and staff productivity
Minimize IT overhead
Decease infrastructure and maintenance costs with cloud-hosted solutions
Deliver Excellent Customer Service and Support Better Business Decisions for your Laboratory
Customer Relationship Management (CRM) for Laboratories
Drive business growth and improve physician customer satisfaction with efficient laboratory inventory management, sales management and lab operations
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Some of the modules that work with Sunquest CRM™ include:
- View, print and fax patient lab results quickly with Sunquest Laboratory™
- Manage cases for internal and external clients
- Streamline business operations and design business process workflows
- Manage all types of inventory, including tubes, labels and more
- Track inventory levels and supply re-order drop-offs
- Manage your assets, including product manuals, agreements and other documentation
- Define your sales process and manage leads and opportunities
- Effectively manage your sales funnel with territory and account management
- Create product relationships to increase cross-sells and upsells
- Create email and push alerts for lab equipment failures
- Assign and route cases using queues for efficient resource allocation
- Integrate new and existing third-party applications