Sunquest CRM and Mobile Courier™

Deliver excellent customer service including specimen transfer by mobile couriers

Customer relationship management, mobile courier management, and lab sample pick-up and drop-off tracking

Customer Relationship Management (CRM) and Mobile Courier solutions help medical laboratories expand business opportunities, optimize lab operations, and manage and attract new physician customers. Laboratories are empowered to create, improve and maintain community partnerships, while realizing efficiencies in lab operations.

Gain efficiency

Reduce call times, improve turnaround and manage inventory

Deliver stellar service

Automate service across lab departments and improve operations

Grow lab business

Attract new customers with sales insight and proactive service

Optimize lab operations

Reduce missed pickups, shorten courier travel time and improve lab sample tracking

Gain insight from real-time dashboards

Achieve visibility into lab operations, sales and staff productivity

Minimize IT overhead

Decease infrastructure and maintenance costs with cloud-hosted solutions

Customer relationship management (CRM) and mobile courier tools for laboratories

Drive business growth and improve physician customer satisfaction with efficient mobile courier services, lab sample tracking, laboratory inventory management, sales management and lab operations

Some of the modules that work with Sunquest CRM and Mobile Courier™ include:

 

Optimize mobile courier service

  • View routes and couriers using real-time GPS on an integrated map, with real-time traffic
  • Schedule routine routes through definable route agreements and STAT specimen pickup requests
  • Manage maintenance, insurance and the condition of your courier vehicle fleet

Enhance customer relationship management (CRM)

  • View, print and fax patient lab results quickly with Sunquest Laboratory™
  • Manage cases for internal and external clients
  • Streamline business operations and design business process workflows

Improve lab sample tracking and handling

  • Track the chain-of-custody of a laboratory specimen
  • Photograph the condition of each specimen at the time of courier pick-up and drop-off
  • Elect to require signature confirmation for specimen pick-up and drop-off

Streamline laboratory inventory management

  • Manage all types of inventory, including tubes, labels and more
  • Track inventory levels and supply re-order drop-offs
  • Manage your assets, including product manuals, agreements and other documentation

Grow your business with sales management

  • Define your sales process and manage leads and opportunities
  • Effectively manage your sales funnel with territory and account management
  • Create product relationships to increase cross-sells and upsells

Manage laboratory operations

  • Create email and push alerts for lab equipment failures
  • Assign and route cases using queues for efficient resource allocation
  • Integrate new and existing third-party applications

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