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Responding to the COVID-19 pandemic has been overwhelming and disruptive to most, if not all healthcare organizations around the world. Sunquest recognizes the impact this has had on our customers, employees and partners, and we are doing our part to deliver service, product, compassion and care to those working tirelessly every day to protect the community.

Collaboration, coordination and communication are key to building best practices and responsiveness for our customers. Below you will find resources Sunquest has available today to help support healthcare organizations with managing the demands associated with the COVID-19 outbreak.

Sunquest Provides Continuous Support Amid COVID-19 Pandemic

Sunquest understands the attention a critical system requires and is there to support you whenever needed. Learn more about our business continuity and disaster recovery plans.

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Ad Hoc Report Templates for COVID-19 Reporting

A new series of Ad Hoc Report Writer templates has been developed to provide a consistent, efficient and accurate set of reports to aid in COVID-19 reporting. The templates have been designed for reporting within the client organization, as well as responding to the federal request for reporting to the Department of Health and Human Services (HHS). The COVID-19 templates provide:

  • An operational summary view of positive findings including turnaround times
  • An operational detail view of positive findings with options for the display
  • Federal reporting to HHS by County or State

As an Ad Hoc Report user, you may access the report templates and instructions in the SUN Community. Get started now.

ACCESS INSTRUCTIONS

Not yet an Ad Hoc Report user?

State Department of Health (DOH) Reporting for COVID-19

For real-time integrated COVID-19 reporting to your state DOH, Sunquest offers solutions to support your compliance goals. This includes the ability to modify an existing Sunquest electronic lab report (ELR) to include the expanded US Department of Health & Human Services (HHS) requirements, as well as to provide for new integration support.

With the addition of new testing and instrumentation for performing COVID-19 testing, and the reporting of data to public health agencies to monitor the outbreak, Sunquest connectivity options help enable more efficient workflow and turnaround, especially important as the demand for testing increases worldwide.

Instrument Interfaces

As the leader in laboratory and diagnostic information systems, Sunquest is making it a priority to ensure you have the technology available to support COVID-19 testing and make a difference in helping to stop the spread of the virus. Below is a list of instrument interfaces that can be used for COVID-19 testing. We stand ready to assist with rapid deployment of these interfaces.

  • Abbott Diagnostics Alinity-ci series
  • Abbott Diagnostics Architect
  • Abbott ID NOW / Alere i
  • Abbott Molecular M2000
  • Applied Biosystems 7500 Fast DX Real-Time PCR system
  • Applied Biosystems QuantStudio
  • Becton Dickinson Max
  • Becton Dickinson Veritor
  • BioFire FilmArray 2.0 and Torch platforms
  • BioRad CFX96
  • Cepheid GeneXpert / GeneXpert Xpress
  • DiaSorin LIASON MDX
  • Diazyme DZ-LITE 3000 Plus
  • ELITech ELITe InGenius
  • GenMark Dx ePlex
  • GenMark Dx ePlex (ASTM)
  • Gold Standard Diagnostics ThunderBolt
  • Grifols Triturus
  • Hologic Panther Fusion
  • Horiba Micros 60
  • Luminex Aries
  • Luminex xPONENT / Magpix
  • Meridian
  • NeuMoDx 288 / 96
  • Ortho-Clinical Diagnostics VITROS 3600/5600/XT 7600
  • Ortho-Clinical Diagnostics VITROS ECi / ECiQ
  • Qiagen Qia-Stat DX
  • Qiagen Rotor Gene / Rotor Gene Q
  • Roche Amplicor using DOMS / Taqman using PDM
  • Roche cobas e411
  • Roche cobas 6000
  • Roche cobas 6800 / 8800
  • Roche cobas 8000 Data Manager (ASTM mode)
  • Roche Light Cycler 1536
  • Roche Light Cycler 480

If you require an interface for any instrument listed above or a different instrument not listed, please contact your Account Executive.

Reference Lab Interfaces

Looking to set up an interface with a new reference lab during the COVID-19 pandemic? Our priority is to help keep you connected with the reference labs performing COVID-19 testing. Below is a list of laboratories / vendors that Sunquest currently interfaces with.

Ordering and Resulting ILI’s
  • Access Genetics LLC
  • American Medical Labs
  • ARUP Laboratories
  • BioReference Laboratories, Inc.
  • Cordant Health Solutions
  • Myriad Counsyl
  • Dynacare
  • Endocrine Sciences
  • Esoterix
  • Focus Diagnostics, Inc.
  • Sanofi Genzyme
  • LabCorp
  • Mayo Clinic Laboratories
  • MedTox Laboratories, Inc.
  • mTilda
  • NeoGenomics Laboratories
  • Nichols Institute Reference Laboratories
  • Pediatrix
  • PerkinElmer Genetics
  • Progenity
  • Prometheus Laboratories Inc.
  • Quest Diagnostics
  • Specialty Labs
  • ViraCor Laboratories
Ordering ILI with Discreet MC
  • Sunquest to Sunquest
  • ARUP Laboratories
  • ViraCor Laboratories

Contact your Account Executive if there is a specific vendor not listed that you would like to set up a connection with and we will evaluate your request.

Extend your reach to physician customers, test for both active and past infections, and execute on pooled testing workflows from orders to results

The Sunquest COVID-19 Essential Suite provides labs with a set of tools to quickly stand up testing and broaden interoperability reach to physician customers. The offering includes rapid implementation of electronic COVID-19 test orders and reliable results support, including support for pooled testing, instrument connectivity, and workflows for both active and past infection through RT-PCR and serology testing. Scale quickly for COVID-19 test volume while offering your customers electronic orders and results support.

Sunquest Mitogen LIMS – Deliver on molecular and genetic testing – including for COVID-19

Sunquest Mitogen LIMS is a comprehensive and flexible molecular and genetic laboratory information management system to support the science and business of molecular testing and personalized medicine. As COVID-19 continues to spread throughout the world, Sunquest Mitogen LIMS for COVID-19 is now available with two pre-configured RT-PCR workflows for labs looking to quickly stand up testing in response to the pandemic.

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Sunquest Physician Portal for COVID-19 – Supporting rapid receipt of orders and delivery of results for COVID-19 testing

Sunquest Physician Portal is an industry-leading browser-based solution providing a solid, secure foundation for clean orders and reliable results reporting, 24/7/365. As the demand for COVID-19 testing increases throughout the world, Sunquest Physician Portal for COVID-19 helps labs support clinicians who need to quickly place orders and receive results for COVID-19 tests, while also focusing on efficiency and accuracy within their organization. Additionally, the Sunquest Physician Portal supports pooled testing orders and results workflow, with configurable pool size, for efficient throughput and turnaround.

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Sunquest WorldCare – Supporting Rapid Response to Disease Surveillance – including COVID-19

Sunquest WorldCare™ Disease Surveillance and Outbreak Management is a software solution for public health departments, laboratories and health practitioners to investigate disease incidents, track transmission, and proactively prevent outbreaks. As COVID-19 continues to grow and spread throughout the world, Sunquest customers in the United States, Canada, Australia, and most recently Qatar, have been able to quickly respond by leveraging their system tools to heavily support their novel coronavirus work and help achieve their community wellness goals.

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A COVID-19 Community group has been developed in the SUN Community to provide our clients with helpful and relevant product and process guidance amid the COVID-19 pandemic.

The purpose for this SUN group is to be of immediate service to our clients with:

  • Clear information that is easily assimilated
  • Essential process or product information that this helpful during crisis mode, that may not be readily known or remembered
  • Responding to questions and issues
  • Identifying trends and developing responses
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New Support Guide Available!

This resource guide has been developed for clients to use during – as well as to prepare for – COVID-19 pandemic activity. Log into SUN to access the Sunquest Pandemic Product Support Guide.

PRODUCT SUPPORT GUIDE

With staff changes, change in job roles and responsibilities, or even illness, Sunquest iMentor provides your organization with the education tools necessary to adapt quickly. To support COVID-19 related training needs, learning content for the following products has been made available to all customers, through May 2020:

  • Sunquest Laboratory
  • Sunquest Collect
  • Sunquest Atlas

Product catalogs and product specific courses allow you to select what education is needed on the fly, enabling quick guidance and support as you need it.

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Last Updated: September 18, 2020