Sunquest ICE at Royal Liverpool & Broadgreen University Hospitals NHS Trust

Achieving Savings and Efficiencies Across Departments at Royal Liverpool and Broadgreen University Hospitals NHS Trust

The Royal Liverpool and Broadgreen University Hospitals NHS Trust is one of the largest and busiest hospital Trusts in the North of England with nearly one million patients per year. The Trust first began using Sunquest Integrated Clinical Environment™ (ICE) in 2005 to order pathology investigations, but sought additional ways ICE could be used in other departments and across more tasks for increased efficiency and better care.

As Sunquest developed clinical modules and functionality for ICE, the Trust increased their adoption of the solution to include results for pathology, radiology, and other specialist department systems. ICE is used in all clinical areas within the Trust as well as several additional facilities and general practitioner practices. ICE is integrated with a number of clinical systems in order to streamline the clinical workflow and make information readily available to caregivers in one central system.

The radiology department has seen printing cost savings, reduced administrative and clerical requirements, and decreased opportunities for human error. Using clinical forms in the rheumatology department allows staff to complete assessments using ICE forms and calculate a patient’s score automatically rather than on paper. Keeping the form accessible in ICE makes it available for the patient’s next appointment and for easy cumulative analysis of past scores.

By using ICE service provider lists, the Trust saves 6,000 pieces of paper per month and reduces the number of inappropriate referrals made by departments, saving 4.5 minutes per inappropriate referral. The staff made 20 fewer calls each day for Radiology appointment enquiries. Sunquest ICE is regarded as one of the top three IT clinical systems within the Trust.


"Sunquest ICE is a critical system within the Trust and Primary care. The electronic discharge project has been a huge success and we have deployed clinical forms to capture simple and difficult data sets with ease. ICE alerts has the potential to transform how the organisation works and builds in efficiency gains and “safety notes” within the clinical process."

- Trevor Hine, Consultant Biochemist and Pathology IT Manager, The Royal Liverpool and Broadgreen University Hospitals NHS Trust

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