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Sunquest Client Services
Comprehensive Client Care • Exceptional Innovation • Unrivaled Service
Sunquest supplies the kind of support and services you expect from the best vendor in the industry. Our highly skilled service professionals offer unparalleled implementation, client support, professional consultation, and educational services. Our dedication to providing world-class service solutions has garnered widespread industry recognition and client accolades.
Essential to our success is our operating principle to meet your strategic and functional needs, along with a committed relationship that benefits your business, and ultimately your patients. We work in partnership with you to streamline your operations and maximize the utilization of our products. By continually monitoring quality standards, we are able to evolve these services to meet your dynamically changing needs and ensure you realize ongoing benefits from your investment.
Exceptional, Industry Award-Winning Service and Client Satisfaction
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Comprehensive implementation services tailored to your organizational requirements
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Fully staffed, highly skilled client support practitioners available 24 hours each day, 365 days per year
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Learning opportunities offered in a variety of formats for your convenience
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Onsite professional consulting services and operational assessments
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High-level project management to ensure schedules are met
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Personalized client site knowledge
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Proactive solutions based on individual client needs
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Long-term planning to achieve your strategic goals
As part of our commitment to service excellence, we offer you easy access to information and assistance on our Website. Following are examples that help you maximize your use of Sunquest products and services:
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Product features to facilitate HIPAA standards compliance
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Tools to log a service request or request a quotation
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Repository of report templates to save you time
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Client communications for future reference
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Self-service options for troubleshooting, including FAQs, documentation, Quick Tips
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Education catalog and online registration
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Listserv for sharing information, asking questions, and networking with fellow Sunquest clients
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Information about client meetings, such as the annual and regional user groups
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